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FAQs

FAQs

Shopping

Our Customer Service Team is available to help Monday to Friday, fromĀ 10 am to 5 pm. We are availableĀ by email:Ā info@kagatha.com

With love, metaphorically. However, our first collection is physically made of 18k gold plating on brass.

FAQs

About 18K Gold Plating

18k gold-plated jewelry means that the base metal of the jewelry is coated with a layer ofĀ 18-karat gold. This provides a luxurious and durable finish, offering the appearance of solid gold at a more affordable price.

The term "18k" refers to the gold content in the plating. While the layer on the jewelry is real gold, the core of the piece is made from another metal, often copper or brass. This is a cost-effective way to enjoy the aesthetic of gold without the high price tag.

The longevity of gold plating depends on various factors such as the thickness of the plating, how often the jewelry is worn, and how it is cared for. Generally, with proper maintenance, 18k gold-plated jewelry can maintain its luster for months or even years.

While 18k gold-plated jewelry is durable, it's advisable to avoid wearing it constantly, especially during activities that may expose it to harsh conditions like moisture, chemicals, or excessive friction. This helps prolong the life of the gold plating.

Gold-plated jewelry is less prone to tarnish compared to other metals, but it can still happen over time. Proper care and maintenance can help minimize tarnishing. Use a jewelry polishing cloth or a mild solution of water and gentle soap to restore shine.

Yes, 18k gold-plated jewelry makes an excellent and affordable gift option. It provides a luxurious appearance without the high cost of solid gold, making it a thoughtful and stylish present for various occasions.

FAQs

Order and Payment

After finalizing your purchase, an Order Confirmation email will be dispatched to you. If you don't locate it in your inbox, please inspect your junk mail or spam folders.

In the event of non-receipt, feel free to reach out to our customer service through ourĀ Contact UsĀ form. We'll promptly re-send your confirmation email for your records

Regrettably, once an order has been placed, we cannot cancel or make any amendments.

Please inform us within 14 days if you encounter any problems with your order.

After receiving your order, you may proceed with a return. Additional details can be foundĀ on ourĀ ReturnsĀ page

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Discover, Diners Club, Union Pay Shop Pay, Apple Pay, and Google Pay.Ā 

FAQs

Delivery and Shipping

Our goal is to dispatch orders on the same day for all orders made before 3pm. However, during peak periods, this process may take a bit longer. You will be provided with tracking information as soon as your Modern Heirlooms are sent out.

Typically, UK orders take approximately 2-4 days to be delivered.

Please note that we do not cover the cost of returns.

FAQs

Return

We gladly accept refunds for items within 14 days from the date of delivery.

Kindly visit ourĀ returnsĀ portal for the return process.

Our objective is to handle all returns within 14 working days, although during peak seasons, this may be extended to 30 working days.

Please note that we do not accept exchanges.

After your return reaches our studio and is verified by our team, we will proceed with the refund process. While we anticipate a quicker turnaround, please allow up to 14 working days for the funds to be credited back to your account.

Hand crafted locally in the UK

We use 100% recycled silver and gold to cast our Modern Heirlooms.

Rooted in story

Each Modern Heirloom has a story and invites you to unlock your own.

Gift-wrapped with a hand-written note

Each talisman arrives with our signature recycled gift box and a hand-written message.

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